Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken garage door spring is an urgent matter—it often means your car is trapped or your home security is compromised. At Highlands Garage Doors, we offer same-day spring repair service in most cases. When you call us about a broken spring, we prioritize your repair based on urgency. For standard calls received in the morning, we can often have a technician at your home the same day. For emergencies, our rapid response team is available 24/7, and we aim to arrive within 60-90 minutes. Our service vehicles are fully stocked with the most common spring sizes, which means we can usually complete the repair in a single visit. The actual repair typically takes 45 minutes to an hour, including safety testing and door balance adjustment. We always replace springs in pairs (even if only one is broken) because they wear at the same rate. This prevents a return visit when the second spring fails shortly after. Call us at (828) 484-0246 for immediate assistance with your broken spring.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs are designed to last for a specific number of cycles (one cycle = one open and close). Most standard springs are rated for 10,000 cycles, which translates to roughly 7-10 years of normal use. However, several factors can affect spring lifespan: Normal Wear and Tear: Springs are under constant tension and naturally weaken over time. This is the most common cause of failure. Temperature Extremes: In Western NC, our temperature swings can stress spring metal. Cold weather makes springs more brittle and prone to breaking, while heat expansion affects tension. Rust and Corrosion: Moisture causes rust, which weakens the spring coils. Regular lubrication prevents this. Lack of Maintenance: Springs that aren't lubricated regularly experience more friction and wear faster. Improper Installation: Springs must be precisely sized and tensioned for your specific door. Incorrect installation leads to premature failure. High Usage: Homes where the garage door is used frequently (multiple cars, home business, etc.) will experience faster spring wear. Door Balance Issues: If your door is out of balance due to cable issues or track problems, springs work harder and wear faster. To maximize spring life, we recommend annual maintenance that includes lubrication, balance checks, and visual inspection. We also offer high-cycle springs rated for 25,000 or more cycles—ideal for high-use situations.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment in your home, and we want to make it accessible for all budgets. Highlands Garage Doors offers several payment options for new door installations: Financing Options: We partner with financing providers to offer qualified customers payment plans with competitive rates. Options typically include:
- 12-month same-as-cash financing (no interest if paid within 12 months)
- Extended payment plans up to 60 months
- Low monthly payment options to fit your budget Credit Requirements: Financing is subject to credit approval. The application process is quick and can often be completed right here in your home during the estimate visit. No-Finance Options: We also accept:
- Cash
- Personal checks
- All major credit cards
- Debit cards Value Considerations: Remember that a new aluminum garage door is not just an expense—it's an investment that increases your home's value. Garage door replacement consistently ranks among the top home improvement projects for return on investment, often recouping 90% or more of the cost at resale. Free Estimates: We provide free, no-obligation estimates for all new door installations. During this visit, we'll discuss all your options, including different price points, styles, and payment methods. Call us at (828) 484-0246 or fill out our contact form to schedule your free estimate and discuss financing options for your new aluminum garage door.

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